iboplayPrivacy Policy

This page describes what we collect when you use iboplay and how we keep that data protected. We at iboplay take your privacy seriously. We collect personal information only to verify your identity, process your payments, and provide customer support. We do not sell your data to third parties.

When you open an account on iboplay, we ask for your email address, phone number, and a password. During identity verification, we ask for a photo ID and a recent selfie. When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect payment information. We use this data only to verify your identity and process your transactions.

Our services are available only where local law permits. We comply with data protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team.

What data we collect on iboplay

We collect several types of information when you use iboplay. Your account information includes your email address, phone number, password, and profile details. Your identity information includes a photo ID and a recent selfie, which we use to verify your identity before you can withdraw funds. Your payment information includes details about your deposits and withdrawals — which payment method you used, the amount, and the date.

We also collect usage data — which games you play, how long you play, and your betting history. We use this data to improve our platform, detect fraud, and comply with anti-money-laundering regulations. We do not use this data for marketing purposes without your consent.

How we use your data

We use your data for several purposes. We verify your identity to comply with anti-money-laundering regulations and to protect your account from unauthorized access. We process your payments using your payment information. We provide customer support by responding to your questions and resolving disputes. We improve our platform by analyzing usage patterns and identifying technical issues.

We also use your data to detect fraud and prevent abuse. If we detect suspicious activity on your account, we may suspend it pending investigation. We may also use your data to comply with legal obligations — for example, if a court orders us to disclose information about a user.

We at iboplay use encryption and standard security practices to protect your personal information from unauthorized access.

iboplay team

Data security and encryption

We use standard encryption (HTTPS) to protect your data when it travels between your device and our servers. We store your data on secure servers with access controls and firewalls. We do not store your full payment card details — we use payment processors to handle card information securely.

Our servers may sit outside your jurisdiction. This means your data may be stored or processed in countries other than Indonesia. We ensure that any third-party processors we work with maintain the same security standards as iboplay.

Third-party processors and partners

We work with third-party processors to provide our services. Payment processors handle your deposits and withdrawals. Email providers send you account notifications. Analytics providers help us understand how users interact with iboplay. We require all third-party processors to maintain confidentiality and use your data only for the purposes we specify.

We do not sell your data to third parties. We do not share your data with marketing companies or data brokers. We only share your data with third parties when necessary to provide our services or when required by law.

Account information: Email, phone number, password, profile details. Used for account management and customer support.
Identity information: Photo ID, selfie. Used for identity verification and anti-money-laundering compliance.
Payment information: Deposit and withdrawal details, payment method. Used to process transactions and detect fraud.
Usage data: Games played, betting history, session duration. Used to improve our platform and detect abuse.

Cookies and tracking

We use cookies to remember your login information and preferences. Cookies are small files stored on your device that help us recognize you when you return to iboplay. You can disable cookies in your browser settings, but this may affect your experience on our platform.

We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties.

Your rights regarding your data

You have the right to access your personal data. You can view your account information, identity documents, and transaction history by logging into iboplay. You have the right to correct inaccurate data — if your email address or phone number is wrong, contact our support team and we will update it.

You have the right to request deletion of your data. If you close your account on iboplay, we will delete your personal information within a reasonable timeframe, except where we are required by law to retain it (for example, for anti-money-laundering compliance). You have the right to object to certain uses of your data — for example, if you do not want us to use your data for analytics, contact our support team.

Data retention

We retain your data for as long as your account is active. If you close your account, we delete most of your personal information within a reasonable timeframe. We may retain some data longer if required by law — for example, we may retain transaction records for anti-money-laundering compliance.

Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of iboplay after we post changes constitutes your acceptance of the updated policy.

Contact us about privacy

If you have questions about this privacy policy or how we handle your data, contact our support team through the iboplay app. We respond in English and Indonesian during business hours. You can also reach us by email or phone — contact details are available in the app.

Regional considerations

We serve users across Indonesia — in Jakarta, Surabaya, Bandung, Medan, and Semarang — and in other supported jurisdictions. Our data protection practices comply with the laws of the jurisdictions where we operate. If you are in a jurisdiction with specific data protection requirements, we will comply with those requirements.

Legal

Our commitment to data protection

We at iboplay are committed to protecting your privacy and handling your data responsibly. We collect only the information we need to verify your identity, process your payments, and provide customer support. We use encryption and standard security practices to protect your data from unauthorized access. We do not sell your data to third parties or use it for marketing without your consent.

We comply with data protection laws in the jurisdictions where we operate. We give you control over your data — you can access, correct, or request deletion of your personal information. If you have concerns about how we handle your data, contact our support team and we will address them promptly.

Our services are available only where local law permits. We encourage you to review this privacy policy and our terms of use before opening an account on iboplay.